Shoretel Network Configuration

Before connecting a new Shoretel PBX to a network, it must be configured.
The IP address, subnet mask, gateway, etc, must be correctly set BEFORE the Shoretel is connected to a network.

1. Connect to the RS232 port with a 9 pin D cable.

2. Open a HyperTerminal session, set the communications settings to: 19200/8/n/1

3. Hit return, and enter ? to display the following menu:

ShoreTel> ?

Commands for 40/8:
(1) -- Show version
(2) -- Show system configuration
(3) -- Change system configuration
(4) -- Reboot
? -- Help
^C -- Abort command

4. Select 3, and edit the

1. IP address,
2. IP subnet mask,
3. Gateway IP address, and
4. Server IP address.

These IP addresses must be 100% correct!

NOTE: DHCP is ON by default, and it must be disabled, or set to OFF. Until its disabled, you will see lots of error messages (which can also make data entry a bit tricky) complaining that no DHCP server can be found, or that no valid IP address can be obtained. Ignore these messages, and soldier on! Network configuration changes will not take effect until they are saved and the unit re-booted.

5. Save changes and re-boot (main menu option 4).

6. Connect LAN1, and LAN2, ports to the VoIP network Ethernet switch.

7. Ping the PBX (and perhaps some other network devices) to make sure there are no conflicts.