UCM Status/Restart

Problem:

❌ Unable to log into UCM
❌ Unable to log into Call Server
❌ Unable to log into MGC's
✅ UCM Login possible via SSH

Element Manager:

WEB4015 Missing Password in input xml file

WEB4015:
Missing Password in input xml file.
OVL0428:
User authentication to CS1000 Call Server failed. 1. Check whether Radius is turned ON for Central Authentication. 2. Check the Username and password of CS1000 component for Local Authentication.

Solution:

If you're having trouble logging in to a CS1K or Element Manager (Rel 7.5), restarting the Jboss application from the CLI often helps.

1 Log into UCM0/SS0 CLI with admin2.

2 Check the UCM status:

[admin2@ss0 ~]$ appstart Jboss-Quantum status
jbossd (pid 3602 3601) is running...

3 To restart the UCM:

[admin2@ss0 ~]$ appstart Jboss-Quantum restart
                                                           [  OK  ]
                                                           [  OK  ]
Synchronizing the system host database file                [  OK  ]
Stopping jbossd:kill: usage: kill [-s sigspec | -n signum | -sigspec] pid | jobs
pec ... or kill -l [sigspec]
                                                           [  OK  ]
Starting Jboss daemon procss                               [  OK  ]
[admin2@ss0 ~]$

4 As always, wait for the UCM is now ready to use message (~5 mins) before trying to use it:

Message from syslogd@ss0 at Oct  9 11:39:49 ...
    UCM is now ready to use.

[admin2@ss0 ~]$

5 Unfortunately, if this doesn't work, try unreg u s followed by reg u cs in LD 117, then telnet into each MGC to do joinSecDomain. See Check Registered Elements. This process may incur some service interruption.